FAQ

There are products that are made differently. We don't offer returns often because a lot of our products are stationary. When anything is not a stationary we attempt to have a return policy that is justified.

For examples, we are more than happy to do an exchange on shirts so long as there are not any damages to it, never been washed [we have a way to know], or within 7 days.

During the holiday period we allow returns up to 7 days after Christmas Day.

We only have an a case. There is only so much we can do. We understand that the product you see on the shelf isn't your size or it isn't available. This is why we suggest purchasing online, our inventory is wider and we will try our best to assure you obtain the product you seek.

When you purchase a product online through our site, we place a brief hold on your bank account totaling the amount of the purchase.

This allows us to go through our inventory and certify that we have the product and can indeed ship it to you. If we see we only have 5 out of the 7 products in hand we will adjust the charge to only 5 out of the 7 products and send you an email informing you that we are out of stock. We will provide you the option of purchasing the product once it is in stock and we will go as far as placing some of the product away.

Sometimes, we have inventory in the store front, the store front is managed by us but the items are cashed out by employees from The Shops on West Ridge. We do not receive the report until 6:30PM that day and that one item you wanted so bad is now gone. We do try and quickly call them to let them know to set our item aside.

So, yes, once we have assured we have everything we go ahead and process the charge and you receive an email thanking you for your purchase!